Of course, we will be really sorry to see you go and would appreciate the opportunity to discuss it over the phone with you to understand what we can do differently or if there’s a way we can help you make PLEX work harder for you. It’s really simple to cancel your PLEX subscription though, simply send us an email on uk@myperformancelearning.com, and we will be happy to cancel it for you as soon as we can.
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Creating an account is quick and easy. Simply head to our registration page here: From the registration page, simply choose how you’re going to use PLEX: As a school a parent Or student
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Our helpdesk is here to provide you with prompt support as and when you need it. If you’re having trouble using or accessing PLEX, our expired team is here to help.
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Telephone support lines are open from 9 am - 5 pm, Monday to Friday. While we aim to respond to all email enquiries within 24 hours of receipt.
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To protect you and your payment details, PLEX uses best-in-class security tools and practices to maintain a high security level at all times. We’re committed to protecting your payment details, keeping them safe and secure for monthly billing purposes; because of this, we will never share your payment details with anyone else other than those directly involved in securely processing subscription payments.
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You can change your PLEX information at any time. This includes your profile image, full name, email address, and password. To change your personal details, head to the Profile Section. To update the email address associated with your account, please email uk@myperformancelearning.com from the email address you registered with.
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Find out more about the PLEX help article Your Renewal
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